We continue to live through incredibly uncertain times. Perhaps nowhere is this uncertainty more amplified than in the IT landscape, given the vital role IT organizations play in today’s business environment. IT teams face constant and rapid rates of change from all sides, whether keeping up with strategic business initiatives internally or the hyper-evolution of technology externally. Business cycles are now under a monthly microscope, no longer annual. Throw in a global pandemic, geopolitical strife, macroeconomic trends, and mergers and acquisitions, and it becomes next to impossible to be proactive and innovative. It’s during these times that IT service providers (SP) play an invaluable role. They help enterprises operate more strategically and from a position of strength, not just survival.